Privacy
Privacy Policy
This Privacy Policy explains how AllyRides collects, uses, and protects personal information when you visit our website or request non-emergency medical transportation.
Information we collect
We may collect information you provide directly (such as your name, phone number, email address, pickup and drop-off details, mobility needs, and other trip-related notes) as well as information collected automatically when you use our website (such as device and browser data, pages viewed, and approximate location).
How we use your information
We use personal information to respond to inquiries, process and coordinate ride requests, communicate about scheduling and service updates, improve our website and services, maintain safety and quality, and comply with legal obligations.
Sharing of information
We do not sell your personal information. We may share information with service providers who help us operate our website and communications, and with healthcare facilities or caregivers when needed to coordinate transportation (as directed by you). We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings. If we use analytics tools, they may collect information such as pages visited and time on site to help us improve performance and content.
Data security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. We retain information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Your choices
You may request access to, correction of, or deletion of certain personal information by contacting us. You may also opt out of non-essential communications at any time. Depending on your location, you may have additional privacy rights.
Children’s privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Contact us
If you have questions about this Privacy Policy or our privacy practices, contact AllyRides at info@allyrides.com or (941) 242-7433.