Effective Date: 01/01/2026
Last Updated: 04/18/2026

AllyRides (“AllyRides,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request transportation, contact us, or otherwise interact with us online or offline.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you fill out a form, request a ride, call us, email us, or contact us through our website, we may collect:

• Name
• Phone number
• Email address
• Pickup and drop-off addresses
• Appointment details
• Emergency contact information
• Mobility or transportation-related details you choose to provide
• Any other information you voluntarily submit

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of your visit
• Referring website or source

This information helps us improve website performance, security, and user experience. FTC materials note that websites commonly collect technical visit information such as IP address, browser, operating system, and page activity.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve site functionality, understand visitor behavior, and support marketing efforts.

You can adjust your browser settings to decline cookies, though some parts of the website may not function properly.

2. How We Use Information

We may use your information to:

• Respond to inquiries
• Schedule and coordinate transportation services
• Confirm appointments and communicate service updates
• Provide customer support
• Improve our website and services
• Maintain safety, security, and fraud prevention
• Comply with legal obligations
• Send service-related communications
• Send marketing or promotional messages, where permitted by law

We only collect information we believe is reasonably necessary for our business. FTC business guidance recommends that companies limit collection and retention to what they actually need.

3. Health-Related Information

Because AllyRides provides non-emergency medical transportation, you may choose to share health-related or mobility-related information with us, such as wheelchair needs, stretcher needs, or appointment-related details.

We use that information only as reasonably necessary to provide safe, appropriate transportation services, communicate with you, and coordinate service logistics.

Important: AllyRides is a transportation provider. Whether HIPAA applies to some or all of our activities depends on the nature of our relationship with healthcare providers, health plans, and other partners. Under HHS guidance, HIPAA obligations may apply when an organization performs functions or services involving protected health information on behalf of a covered entity as a business associate.

If AllyRides is acting as a business associate in a particular relationship, we will handle protected health information in accordance with applicable law and contractual obligations.

4. How We Share Information

We do not sell your personal information.

We may share your information in the following situations:

• With employees, drivers, dispatchers, and service personnel who need it to perform their work
• With service providers who help us operate our business, such as website hosting, scheduling tools, analytics providers, call systems, or payment processors
• With healthcare facilities, family members, caregivers, or authorized contacts when necessary to coordinate transportation and when permitted by law
• When required by law, subpoena, court order, or legal process
• To protect rights, safety, property, or prevent fraud or misuse
• As part of a business transfer, merger, sale, or restructuring

If we share information with vendors or service providers, we expect them to use reasonable safeguards and only use the information as necessary to provide services to us.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No website, platform, email system, or internet transmission is completely secure. For that reason, we cannot guarantee absolute security.

FTC guidance stresses that when businesses make security promises, they are expected to follow through with reasonable safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary for business, operational, legal, safety, tax, recordkeeping, dispute resolution, and compliance purposes.

When information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it, where appropriate.

7. Your Choices

You may contact us to:

• Request access to the personal information you submitted to us
• Request corrections to inaccurate information
• Ask questions about how your information is used
• Opt out of non-essential marketing communications

Please note that we may still send service-related or transactional communications that are necessary to provide transportation or respond to your request.

8. Third-Party Services and Links

Our website may contain links to third-party websites, maps, forms, scheduling systems, or social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.

10. Florida and U.S. Users

AllyRides operates in the United States. By using our website or services, you understand that your information may be collected, processed, and stored in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated policy, to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: